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Poonawalla Fincorp launches next-generation conversational AI platform
Apr-20-2026

Poonawalla Fincorp has launched next-generation conversational AI platform for omnichannel customer service, marking a significant step in its AI-first transformation journey. Designed as a unified interaction layer, the platform will serve as the single customer service interface across channels, enabling a seamless and consistent experience.

The platform will autonomously resolve up to 80% of voice and chat interactions, reducing service costs while improving customer experience. Complex or high-empathy cases are routed to human agents, allowing teams to focus where they add the most value. Powered by multi-agent AI orchestration, it features an industry-first contextual interface with real-time insights such as customer history, loan risk flags and sentiment analysis. This enables faster resolutions, higher first-contact closure and stronger compliance.

Poonawalla Fincorp (Formerly known as Magma Fincorp) is a non-deposit taking systemically important non-banking finance Company (ND-SI-NBFC), registered with the Reserve Bank of India (RBI).

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