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HCL Technologies, Circles and GreySkies collaborate in TM Forum Catalyst Program
Jun-24-2026

HCL Technologies (HCLTech), Circles and GreySkies have participated in the TM Forum Catalyst Program, a collaborative innovation initiative that brings together Communication Service Providers (CSPs) and technology partners to co-create and showcase next-generation solutions for the telecommunications industry.

As part of this program, HCLTech, Circles and Greyskies are collaborating with leading telecom operators such as Circles.Life, KDDI, Orange and TELUS to jointly develop a new AI-powered multiagent framework to unify customer experience, network operations and business processes into an intelligent, real-time operational ecosystem. The new solution is designed to accelerate end-to-end automation, enhance service assurance and improve customer engagement while unlocking new monetization opportunities through AI-driven insights.

The initiative combines Circles’ AI-native digital telco platform and customer engagement capabilities with GreySkies’ AI-enabled network operations and HCLTech’s AI-led automation, integrated through TM Forum Open APIs within an Open Digital Architecture (ODA) framework. Together, it enables telecom service providers to analyze customer and network signals in real time, anticipate issues and drive autonomous decision-making across the enterprise. By integrating advanced AI capabilities with open, standards-based architectures, the solution supports the transition to self-optimizing networks that are more responsive to changing customer needs and operational complexities. The approach is intended to improve operational efficiency, accelerate insight-to-action and enhance customer lifetime value.

HCL Technologies is primarily engaged in providing a range of IT and business services, engineering and R&D services and modernized software products and IP-led offerings. 


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