INSURANCE
IRDAI asks insurers to provide crop insurance claim details in vernacular languages
Mar-26-2019

Insurance regulator, IRDAI has said the general insurers will have to provide details about crop insurance claims to farmers in vernacular languages, apart from Hindi and English. IRDAI said it has been receiving various complaints and suggestions in respect of crop insurance claims, and there is a need for effective implementation of crop insurance schemes.

Insurance companies should put in place a robust system to register all the requests of individuals’ loss assessment, and if an individual loss assessment is rejected, a written rejection letter mentioning the reason should be sent to insured.  It added that insurers should ensure that all call centres/toll-free numbers responses should be available in state's official language other than Hindi and English. Wesbites of insurers should disclose crop insurance related details in the vernacular language for the benefit of farmers. IRDAI further said among others, widespread awareness programmes should be conducted for educating farmers on scheme guidelines, claim settlement process and grievance redressal process.

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