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Coforge enhances global employee experience with ServiceNow’s AI-Powered HRSD Platform
Mar-24-2026

Coforge has enhanced global employee experience with ServiceNow’s AI-Powered HR Service Delivery (HRSD) Platform. By adopting ServiceNow internally as a customer, the company has modernized and enhanced the employee experience for its over 35,000 global workforce, marking a significant step in the its enterprise-wide AI and digital transformation journey.

The GenAI-enabled HRSD platform redefines how HR services are delivered, accessed, and scaled across Coforge. Leveraging intelligent automation, intuitive self-service, and AI-driven insights, the platform accelerates service delivery, improves employee satisfaction, and enables a more consistent and connected experience across geographies.

This internal transformation directly supports Coforge’s high-growth trajectory and execution-driven culture. As the organization continues to expand across industries and regions, the ServiceNow-powered HRSD platform provides a scalable, AI-first foundation that allows HR teams to focus on high-value initiatives while maintaining execution rigor and operational excellence. The unified HRSD portal empowers employees with seamless, self-service access to HR support, while equipping HR leaders with enhanced visibility into service performance, request volumes, and employee journeys. With data-led insights and proactive decision-making capabilities, Coforge is driving a modern, employee-centric HR experience aligned with its global workforce needs.

Coforge (Formerly known as NIIT Technologies) is a leading global IT solutions organization, enabling its clients to transform at intersect of unparalleled domain expertise and emerging technologies to achieve real-world business impact.

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