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Coforge launches AI-native customer experience platform ‘CXNova’
Sep-30-2026

Coforge has launched CXNova, an AI-native customer experience (CX) platform designed to help enterprises deliver personalization, engagement, and continuous optimization across critical customer touchpoints. Built on a multi-agent architecture, CXNova enables organizations to transform disconnected AI, content, and channel systems into a unified experience execution layer.

Enterprises have made significant investments in AI, digital experience platforms, and data ecosystems, yet many struggle to operationalize AI across the customer journey. CXNova addresses this gap with an agentic CX orchestration layer that enables systems to turn strategic intent into scalable, autonomous customer journeys that learn, adapt, and deliver business value.

Coforge (Formerly known as NIIT Technologies) is a leading global IT solutions organization, enabling its clients to transform at intersect of unparalleled domain expertise and emerging technologies to achieve real-world business impact.

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