Telecom Department initiates telecom reforms

In a major step, the Department of Telecommunications, Ministry of Communications, Government of India, has issued a series of orders simplifying the KYC processes and thereby initiating the telecom reforms announced by the Cabinet. Aadhaar based e-KYC process has been re-introduced for issuing of new mobile connections.

Presently, a subscriber has to undergo KYC process which entails visit to the Point of Sale along with the original documents of identity and address as proof for obtaining new mobile connection or conversion of mobile connection from Prepaid to Postpaid or vice-versa.

Online service delivery has become an acceptable norm in the recent past and most of the customer services are being offered through internet with OTP authentication. Contactless services in the COVID era needs to be promoted for subscriber convenience and also for ease of doing business. Customer consent has been made compulsory in case the Aadhaar is being used and demographic details are being obtained electronically from UIDAI.