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Govt amends Cable TV Network Rules to provide statutory mechanism for grievance redressal
Jun-18-2021

The government has amended the Cable Television Network Rules to provide for a three-layer statutory mechanism for the redressal of complaints relating to content broadcast by television channels. The Information and Broadcasting (I&B) Ministry notified the Cable Television Networks (Amendment) Rules, 2021 in an official gazette.

The ministry said the Cable Television Network Rules have been amended to provide for a transparent statutory mechanism that would benefit the citizens. It said at the same time, self-regulating bodies of broadcasters would be registered with the central government. The amended rules stipulate a three-layer grievance redressal mechanism -- self-regulation by broadcasters, self-regulation by the self-regulating bodies of broadcasters and an oversight mechanism by the central government.

Any person aggrieved by the content of a programme of a channel may file his/her complaint in writing to the broadcaster first. The rules stated the broadcaster shall, within 24 hours of a complaint being filed, generate and issue an acknowledgement to the complainant for his information and record. The broadcaster shall dispose of the complaint and inform the complainant of its decision within 15 days of receipt of such complaint. For this, each broadcaster is required to establish a grievance or complaint redressal mechanism, appoint an officer to deal with the complaints, display the contact details of their grievance officer on their website or interface and be a member of a self-regulating body.

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